Contact
Address and Place of Business
| Address |
OTE, a.s. |
|---|---|
| Map | Map of Business |
| GPS data | Sokolovská 192/79:
Pobřežní 192/52:
|
| ote@ote-cr.cz | |
| Organizing structure | Organizing structure |
* All phone calls are recorded due to increasing the quality of the service and kept in compliance with the Act of the Personal Data Protection
Contacts to Individual Departments
All phone calls to Help Desk services (including specified in the Business Terms) are recorded due to an increase in the quality of the service and kept in compliance with the Act of the Personal Data Protection.
HelpDesk Subsidized Energy Sources Department
Help Desk is available in the following hours:
| Working day | 8:30 am – 4:30 pm |
|---|---|
| Phone | +420 234 686 300 |
| poze@ote-cr.cz |
Responsibilities:
- Receipt of measured data from producers
- Payment of subsidies on supported production
- Registration of supported producers
Secretariat
| Working day | 8:30 am – 4:30 pm |
|---|---|
| Phone | +420 234 686 100 |
| recepce@ote-cr.cz |
HelpDesk Contracts and Emission Allowances Department
Help Desk is available in the following hours:
| Working day |
9 am - 4 pm |
|---|---|
| Contacts |
Contracts: services@ote-cr.cz, +420 234 686 350 Emission Allowances: povolenky@ote-cr.cz, +420 234 686 372 (+420 730 811 497) |
Responsibilities:
- Contractual relationships with the market participants and balance responsible parties
- Contractual relationships with distributors and suppliers to end-customers
- Emission Allowances (EU ETS)
HelpDesk Electricity Balancing Department
Help Desk for Power is available in the following hours:
| Working day | 8 am – 6 pm |
|---|---|
| Weekend and Public holiday | 10 am – 2 pm |
| Phone | +420 234 686 250 |
| elektro@ote-cr.cz |
Responsibilities:
- Receipt of measured data
- Calculation of imbalances
- Change of supplier
- Contracts with Distributors (DSOs) and Suppliers to end-customer only
HelpDesk Gas Balancing Department
Help Desk for Gas is available in the following terms:
| Working day | 8 am - 6 pm |
|---|---|
| Weekend and Public holiday | 11 am – 3 pm |
| Phone | +420 234 686 200 |
| plyn@ote-cr.cz |
Responsibilities:
- Receipt of measured data
- Calculation of imbalances
- Change of supplier
- Contracts with Distributors (DSOs) and Suppliers to end-customer only
HelpDesk Energy Markets Department
Help Desk for Spot markets and OTC contracts are available in the following hours:
| Working day | 8 am – 10 pm |
|---|---|
| Weekend and Public holiday | 8:30 am – 10 pm |
| Phone | +420 234 686 150* |
| market@ote-cr.cz |
* Emergency Line is available outside the working hours of the Energy Markets Department Helpdesk in the case of the unavailability of the intraday electricity market or other non-standard states on this market at +420 234 686 151.
Responsibilities:
- Spot Power markets
- Spot Gas market
- Registration of realization diagram
- REMIT reporting: remit@ote-cr.cz, +420 234 686 168
Contacts - Heads of Department
| Department | Head | Phone | |
|---|---|---|---|
| ICT services |
Ing. Ondřej Vích |
+420 234 686 420 |
|
| Department of Cyber security |
Ing. Petr Smrček |
+420 234 686 430 |
psmrcek@ote-cr.cz |
| Electricity Balancing | Ing. Jaroslav Hodánek | +420 234 686 255 | jhodanek@ote-cr.cz |
| Gas Balancing | Ing. Jakub Nečesaný, Ph.D., MBA | +420 234 686 205 | jnecesany@ote-cr.cz |
| Energy Markets | Ing. Jakub Šrom | +420 234 686 155 | jsrom@ote-cr.cz |
| Subsidized Energy Sources | Ing. Vojtěch Jahoda, LL.M. | +420 234 686 305 | vjahoda@ote-cr.cz |
| Finance | Ing. Ondřej Záviský | +420 234 686 400 | ozavisky@ote-cr.cz |
| Accounting and Tax | Ing. Alena Lobotková | +420 234686 415 | alobotkova@ote-cr.cz |
| Facility and Services | Michal Raška, DiS. | +420 234 686 435 | mraska@ote-cr.cz |
| Guarantees of Origin and Clean Mobility |
Bc. Martina Gabriel | +420 234 686 283 | mgabriel@ote-cr.cz |
| Contractual Relationships and Emission Allowances |
Ing. Zuzana Stašková | +420 234 686 371 | zstaskova@ote-cr.cz |
| Market Development | Ing. Ondřej Máca | +420 234 686 280 | omaca@ote-cr.cz |
| Public procurement and legal services | Mgr. Jiří Kreuzman | +420 234 686 384 | jkreuzman@ote-cr.cz |
| Board Office | Mgr. Zuzana Váchalová | +420 234 686 380 | zvachalova@ote-cr.cz |
| Compliance officer | Mgr. Petr Novák, LL. M. | +420 234 686 390 | Eticka-linka@ote-cr.cz |
| DPO (Data Protection Officer) | Mgr. Petr Novák, LL. M. | +420 234 686 390 | Poverenec@ote-cr.cz |
S Vašimi dotazy či připomínkami k webu OTE se můžete obracet na adresu:
webadmin@ote-cr.cz (neslouží pro pomoc s evidencí výrobních zdrojů)
Vaše dotazy Vám zodpovíme co možná nejdříve.
webadmin@ote-cr.cz (does not apply to Renewable Energy Sources!)
Be sure you will get a response to your questions soon.
