Contact
Address and Place of Business
| Address |
OTE, a.s. |
|---|---|
| Map | Map of Business |
| GPS data | Sokolovská 192/79:
Pobřežní 192/52:
|
| ote@ote-cr.cz | |
| Organizing structure | Organizing structure |
* All phone calls are recorded due to increasing the quality of the service and kept in compliance with the Act of the Personal Data Protection
Contacts to Individual Departments
All phone calls to Help Desk services (including specified in the Business Terms) are recorded due to an increase in the quality of the service and kept in compliance with the Act of the Personal Data Protection.
HelpDesk Subsidized Energy Sources Department
Help Desk is available in the following hours:
| Working day | 8:30 am – 4:30 pm |
|---|---|
| Phone | +420 234 686 300 |
| poze@ote-cr.cz |
Responsibilities:
- Receipt of measured data from producers
- Payment of subsidies on supported production
- Registration of supported producers
Secretariat
| Working day | 8:30 am – 4:30 pm |
|---|---|
| Phone | +420 234 686 100 |
| recepce@ote-cr.cz |
HelpDesk Contracts and Emission Allowances Department
Help Desk is available in the following hours:
| Working day |
9 am - 4 pm |
|---|---|
| Contacts |
Contracts: services@ote-cr.cz, +420 234 686 350 Emission Allowances: povolenky@ote-cr.cz, +420 234 686 372 (+420 730 811 497) |
Responsibilities:
- Contractual relationships with the market participants and balance responsible parties
- Contractual relationships with distributors and suppliers to end-customers
- Emission Allowances (EU ETS)
HelpDesk Electricity Balancing Department
Help Desk for Power is available in the following hours:
| Working day | 8 am – 6 pm |
|---|---|
| Weekend and Public holiday | 10 am – 2 pm |
| Phone | +420 234 686 250 |
| elektro@ote-cr.cz |
Responsibilities:
- Receipt of measured data
- Calculation of imbalances
- Change of supplier
- Contracts with Distributors (DSOs) and Suppliers to end-customer only
HelpDesk Gas Balancing Department
Help Desk for Gas is available in the following terms:
| Working day | 8 am - 6 pm |
|---|---|
| Weekend and Public holiday | 11 am – 3 pm |
| Phone | +420 234 686 200 |
| plyn@ote-cr.cz |
Responsibilities:
- Receipt of measured data
- Calculation of imbalances
- Change of supplier
- Contracts with Distributors (DSOs) and Suppliers to end-customer only
HelpDesk Energy Markets Department
Help Desk for Spot markets and OTC contracts are available in the following hours:
| Working day | 8 am – 10 pm |
|---|---|
| Weekend and Public holiday | 8:30 am – 10 pm |
| Phone | +420 234 686 150* |
| market@ote-cr.cz |
* Emergency Line is available outside the working hours of the Energy Markets Department Helpdesk in the case of the unavailability of the intraday electricity market or other non-standard states on this market at +420 234 686 151.
Responsibilities:
- Spot Power markets
- Spot Gas market
- Registration of realization diagram
- REMIT reporting: remit@ote-cr.cz, +420 234 686 168
